Terms and Conditions
Effective Date: May 21, 2026
Welcome to the official website and mobile application of Wellance The Advanced Aesthetics Skin Clinic (“Wellance,” “we,” “our,” or “us”). By accessing or using our website, mobile application, services, or related platforms, you agree to comply with and be bound by these Terms & Conditions, along with all applicable laws and regulations.
If you do not agree with any part of these Terms & Conditions, please discontinue use of our services immediately.
1. Introduction
These Terms & Conditions govern your access to and use of:
- Our website
- Mobile applications
- Online booking systems
- Consultation services
- Products and treatments offered by Wellance
By using our services, you confirm that you are at least 18 years old or using the services under the supervision of a legal guardian.
2. Intellectual Property Rights
Unless otherwise stated, all intellectual property rights related to the Wellance website, application, branding, and content belong exclusively to Wellance The Advanced Aesthetics Skin Clinic.
This includes but is not limited to:
- Logos
- Designs
- Text content
- Images
- Videos
- Graphics
- Treatment materials
- Website layouts
- Trademarks and brand assets
All content is protected under applicable Indian intellectual property laws.
You may not:
- Reproduce
- Copy
- Modify
- Republish
- Distribute
- Commercially exploit
any material from our platforms without prior written permission from Wellance.
3. Medical & Aesthetic Disclaimer
The information provided on our website and application is intended for general informational and educational purposes only and should not be considered medical advice.
Results from aesthetic or skincare treatments may vary from person to person depending on:
- Skin type
- Medical history
- Lifestyle
- Treatment response
We strongly recommend consulting qualified healthcare professionals before undergoing any treatment.
Wellance does not guarantee specific treatment outcomes.
4. Disclaimer of Liability
Wellance strives to ensure that all information on the website and app is accurate and updated. However, we do not make any warranties or representations regarding:
- Accuracy
- Reliability
- Completeness
- Suitability
- Availability
of any information, products, services, or graphics contained on the platform.
Your use of the website and services is entirely at your own risk.
Wellance shall not be liable for:
- Direct or indirect damages
- Loss of data
- Delays
- Service interruptions
- Errors or omissions
- Technical failures
- Adverse reactions resulting from misuse of products or treatments
5. Appointments & Consultations
By booking an appointment with Wellance:
- You agree to provide accurate information
- You understand appointment availability may change
- You acknowledge that delays may occur due to clinical requirements
We reserve the right to:
- Reschedule appointments
- Refuse service in certain situations
- Cancel bookings due to emergencies or unforeseen circumstances
Cancellation and rescheduling policies may apply.
6. Payments & Refunds
Payments made through our platform are processed securely through third-party payment gateways such as Cashfree.
Wellance reserves the right to modify pricing at any time without prior notice.
Refund eligibility depends on:
- Type of service
- Treatment stage
- Product condition
- Applicable clinic policies
Certain services and treatments may be non-refundable.
7. User Responsibilities
By using our services, you agree not to:
- Use the platform for unlawful activities
- Submit false or misleading information
- Attempt unauthorized access to systems
- Interfere with website functionality
- Upload harmful or malicious content
Any misuse may result in suspension or termination of access.
8. External Links
Our website or app may contain links to external websites for informational purposes.
Wellance:
- Does not endorse external content
- Is not responsible for third-party privacy practices
- Does not guarantee the accuracy or legality of external sites
Users access third-party websites at their own risk.
9. Privacy & Personal Information
Your privacy is important to us. By using our services, you consent to the collection and use of personal information as outlined in our Privacy Policy.
We take reasonable measures to protect your information but cannot guarantee absolute security over internet transmissions.
10. Promotions & Marketing
Wellance may send promotional messages, offers, newsletters, or updates via:
- SMS
- Push notifications
You may opt out of marketing communications at any time.
11. Limitation of Service Availability
We do not guarantee uninterrupted access to our website or application. Services may be temporarily unavailable due to:
- Maintenance
- Technical upgrades
- Server issues
- Internet disruptions
Wellance shall not be held liable for temporary unavailability.
