Privacy Policy
Effective Date: May 21, 2026
At Wellance The Advanced Aesthetics Skin Clinic (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or services.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide when you:
- Create an account
- Register on our website or mobile application
- Book appointments or consultations
- Purchase products or services
- Upload profile photos
- Contact customer support
- Subscribe to newsletters or promotional communications
- Provide feedback or additional optional information
This information may include:
- Full name
- Email address
- Phone number
- Date of birth
- Gender
- Address
- Profile photo
1.2 Location Information
With your explicit permission, we collect location data only when you actively use location-based features such as:
- Finding nearby clinic branches
- Auto-filling delivery addresses
- Calculating accurate delivery timelines
- Providing personalized recommendations
Important: We do not track your location in the background. Location access is used only when you choose features such as “Use Current Location.”
1.3 Payment Information
Payments are securely processed through trusted third-party payment gateways such as cashfree. We do not store your complete debit/credit card details on our servers.
1.4 Usage Data
We automatically collect certain information regarding your interaction with our services, including:
- Device type and operating system
- IP address
- Browser type
- App usage statistics
- Features accessed
- Session duration
- Network information
- Cookies and browsing patterns
1.5 Cookies
We use cookies and similar technologies to:
- Improve website functionality
- Personalize your experience
- Analyze traffic and usage trends
- Save login preferences
- Deliver relevant advertisements and content
You may choose to disable cookies through your browser settings. However, some features of the website may not function properly.
1.6 IP Address
Your IP address may be used to:
- Diagnose server issues
- Improve security
- Analyze demographic information
- Administer website performance
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process appointments and consultations
- Process payments securely
- Deliver purchased products or services
- Send booking confirmations and updates
- Provide customer support
- Personalize user experience
- Send promotional offers, newsletters, and service updates
- Improve our website and mobile app
- Prevent fraud and unauthorized access
- Ensure legal and regulatory compliance
We may communicate with you through:
- SMS
- Push notifications
- Phone calls
3. Information Sharing
We do not sell your personal information to third parties without your consent.
We may share information with:
3.1 Service Providers
Trusted third-party providers assisting us with:
- Payment processing
- Cloud hosting
- Analytics
- Customer communication
- Technical infrastructure
These providers only access information necessary to perform their services.
3.2 Affiliates and Partners
We may share limited information with trusted affiliates or partners offering relevant healthcare, wellness, skincare, or aesthetic services.
3.3 Advertisers
We may use your information to show relevant advertisements and promotional offers based on your interests.
3.4 Legal Compliance
We may disclose information when required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our rights and users
- Prevent fraud or illegal activities
4. Third-Party Services
Our services may integrate with:
- Google Maps API
- Razorpay
- Expo Services
- Analytics platforms
These third-party providers maintain their own privacy policies. We encourage you to review them separately.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
5. Data Security
We implement industry-standard security measures including:
- HTTPS encryption
- Secure authentication systems
- Access control mechanisms
- Routine security monitoring
- Data protection protocols
While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.
6. Your Rights
You have the right to:
- Access your personal information
- Correct or update your data
- Delete your account and information
- Withdraw consent for marketing communications
- Disable app permissions
- Request data deletion
- Refuse cookies through browser settings
For account deletion requests, contact us at:
care@wellanceaesthetics.com
7. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
Upon account deletion, personal information may be removed within 30 days unless retention is legally required.
8. Registration and User Status
When you register with our services, you are no longer anonymous to us. This enables us to provide personalized services, customer support, and tailored recommendations.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated through:
- Website notifications
- Mobile app notifications
- Email communications
Continued use of our services after updates indicates acceptance of the revised Privacy Policy.
11. Consent
By using our website or mobile application, you:
- Agree to this Privacy Policy
- Consent to the collection and use of your information
- Authorize us to process your data as described herein
