Shipping & Delivery Policy
Effective Date: May 21, 2026
Thank you for choosing Wellance The Advanced Aesthetics Skin Clinic. Please review the following information regarding our Shipping & Delivery Policy.
At Wellance, we primarily provide skincare, aesthetic, wellness, and appointment-based services through our website and mobile application. Since our platform is mainly designed for appointment bookings and service consultations, physical shipping is generally not applicable unless specifically mentioned for skincare or wellness product purchases.
1. Service Delivery
Our platform is primarily used for:
- Booking clinic appointments
- Scheduling consultations
- Purchasing treatment packages
- Accessing wellness and skincare services
2. Delivery Method
For appointments and consultations:
- No physical shipping or delivery is applicable
- Once your booking and payment are successfully completed, you will receive:
- Appointment confirmation via email, SMS, or WhatsApp
- Booking details and service information
- Consultation schedules or instructions (if applicable)
3. Appointment Confirmation Timeline
Appointment confirmations are usually sent immediately after successful payment and booking confirmation.
In some cases, confirmation may take a few minutes due to:
- Payment verification
- Network delays
- Technical processing
If you do not receive confirmation within a reasonable timeframe, please contact our support team.
4. Shipping Charges
Since most of our services are digital or appointment-based:
- No shipping or delivery charges apply for appointment bookings or consultations
However, if physical skincare or wellness products are purchased through our platform in the future:
- Applicable delivery charges, if any, will be displayed during checkout
5. Product Shipping (If Applicable)
For physical product orders:
- Delivery timelines may vary depending on location and courier availability
- Estimated delivery times will be communicated during order placement
- Wellance is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances
6. Refund & Return Policy
Due to the personalized nature of aesthetic and wellness services:
- Refunds are generally not applicable once appointments or services are confirmed
- However, refund requests may be reviewed on a case-by-case basis
Please refer to our Cancellation & Refund Policy for detailed information regarding eligibility and processing timelines.
7. Failed or Delayed Delivery of Communication
Wellance shall not be held responsible for delayed appointment confirmations caused by:
- Incorrect contact information provided by the user
- Email spam filters
- Network interruptions
- Technical failures outside our control
Users are responsible for providing accurate contact details during booking.
